All-Department Hospitality Management

Operations

The world of hospitality is fun and exciting, but can be a challenge if you don't know how to handle the day to day operations. You have a lot to do as an owner, let us manage the daily operations for your hotel. From staffing to overseeing all the departments we make owning a hotel simple. 

With Operations Management we take care of staffing, running, and ensuring success in these departments. 

• Administration 
• General Management 
• Front Desk 
• Maintenance 
• Housekeeping 

Marketing & Reputation MANAGEMENT 

Selling a hotel consists of many areas thanks the growth of technology. Whether you're a hotel franchise owner or own an independent property it is still important to ensure your marketing your hotel in the place that count. Our marketing team will look at the marketing you do currently and access what is generating a return on investment, and what is just costing you money. 

Not only should you be selling our self in multiple places, but you're also getting rated by your guests all over the internet. As review sites change, and more appear it is important to stay updated on responding to all of your review. We know that the owner or manager don't have time to respond to every review. That is why we are able to manage these tasks for you.

We will also advise on the best additional channels to market your hotel.  Our marketing and reputation management services can help you set up and manage: 

• Website 
• Print Advertising 
• Digital Advertising 
• SEO & SEM 
• Graphic Design 
• Collateral 
• In Room Materials 
• Hotel Promotions 
• Social Media Accounts 
• Google Accounts & Listings 
• Tripadvisor Listings 
• Booking.com Listings
• Expedia Listings 
• Other Third Party Channels 
• & More 

Direct Sales & Community Promotion

If your hotel needs more than just the regular tourist traffic to thrive than you have probably considered hiring a part-time or full time sales manager. With All-Department Management we handle the sales for you. From corporate account to group tour busses, consortias to FITs we have experience working with them all. Let us build up your other market segments and ensure a great base of business for your tourist traffic to grow off of. 

Every property does so much better when they are involved in the local community. Sales is less what your selling and more who you know. It can be easy as a owner or manager to neglect networking. Let us help  make connections with your local community. 

Human Resources

The most important thing to your hotel are your guests. The second most important thing is your staff. Are you up to date on all the staffing rules and regulations for your state? Do you have all the needed safety procedures in place. Do you need an employee handbook, and someone to handle hiring and terminations. Most hotel get by with the bare minimums when it comes to Human Resources. These hotel also typically see an extremely high turnover. See a quick return on your investment with cost savings in workman's comp claims, unemployment pay, hiring turnover costs, and lost management time. Let us help you run your business the way you know it needs to be run. 

Revenue & Channel Management

Are there months that you're struggling to stay open, and then month where you have more business than you know what to do with? Are you sure your not leaving money on the table? Let us help you understand your existing customers, your competition, and your local area market trends.  

With our skilled revenue management team we will work hard to ensure that you are getting every dollar you can, in both your peak and off season. 

Part of a successful revenue management strategy is making sure the online world can see you, book you, and leave you a review. Could you use help understanding and navigating the Global Distribution System, third party sites, and other online travel agents? If so our revenue management team will focus on making sure you guest are seeing you where they like to book. 

Finance

The number of transactions in a hotel can be staggering everyday. It is easy to lose money when no one is watching the money move. proper accounting helps ensure that the management team has the tools they need to execute good day to day financial practices, as well as handle the back of the house office accounting. With our finance and payroll department we provide you: 

• Night Audit 
• Daily Accounting 
• Hotel, Occupancy Tax and Fee Monthly Preparation
•  Monthly Financial Statements
•  Payroll
• End of Year Statements 
• W2's